Complete CV
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Complete CV
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His entire career, as an Australian Serviceman, Public Servant Manager, IT Director and Senior Information Technology Consultant, has revolved around a need for quality management of human and physical resources to ensure delivery of comprehensive resolutions to expectations and needs. His commitment and capabilities to support the corporate needs through extensive negotiation and representational skills are outstanding. This experience has instilled in him a high level of commitment, professionalism and competency to ensuring a focus and delivery of corporate and client needs in all facets of Information Technology. Throughout his career he has developed comprehensive management, negotiation and representational skills that are an integral part of the work he does. Garry has always endeavoured to excel in this criterion, which has been reflected in the plethora of successes that he has achieved on behalf of the organisations that he has represented. A considerable portion of his military career was administratively orientated. His duties and responsibilities covered a broad spectrum of the managerial aspects of the Air Force in which he excelled. Several times during this phase of his career Garry was formally commended for the professionalism and quality of skills he portrayed in these environments. As an analyst programmer, project manager, section manager and Director in information technology, all tasks that Garry has undertaken have demanded the highest level of Corporate and Client commitment and strength in analytical and management skills. His abilities in the provision of quality services, in depth project analysis and excellence in project management are superior. Throughout Garry’s career there are many instances where he demonstrates outstanding ability to support, investigate, design, develop and implement solutions to complex situations across a broad spectrum of needs. With Garry's significant depth of Executive support, Staff management,
provision of Client Services, Project Management, Personnel Management,
administration and computer background Garry offers a great deal of maturity,
skills and commitment. Added to
these skills is his broad executive level of national and international
managerial expertise within the IT environment.
Contact Details Email: garry@gjsmith.com
(Preferred)
Address: Australia WEB Page:
Hobby Page:
QUICK CURRICULUM VITAE
RELEVANT EXPERIENCE
Name: Garry John SMITH Date of Birth: August 1951 at Goulburn, NSW Present Employment: Senior Information Technology Consultant
EMPLOYMENT HISTORY: 1967 1969 Newcastle cooperative Store (Clerk)
20MAY70-04AUG70 04AUG70-08MAY71 08MAY71-16JAN73 16JAN73-OlDEC73 01DEC73-09JAN75 09JAN75-14JUN77 14JUN77-16JAN78 06JAN78-OlMAY79 0lMAY79-23FEB82 23FEB82-08MAR83 08MAR83-31MAR83 31MAR83-29JAN85 29JAN85-19MAY90
Details of Further Employment
RESUME DETAILS
Duties Performed within The RAAF
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Secondary Duties Within the RAAF |
Editor of the RAAF News
Computer Column.
For almost 3 years I was responsible for the production of a two thousand word
plus column to be written each month offering advice, clues and tips to computer
users throughout the RAAF. Distribution of more than 66 thousand copies.
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PUBLIC SERVICE DUTIES EMPLOYMENT AT DEPARTMENT OF THE PRIME MINISTER AND CABINET |
I commenced work at the Computer Systems and Communications Section (CSCS) within PM&C on the 23 May 1990. My primary tasks were to assist with the migration from DataPoint Mainframe systems to a Personnel Computer Hardware platform. This work required extensive background work in understanding the DataPoint system and the then new 386/486 computers. My secondary task was to provide user support to more than 400 users within the department.
I returned to CSCS in January 1992, on cessation of a secondment to Office of the Status of Women. I continued work at CSCS as an Acting SITOC on my return. The duties I performed dealt with the management of the personnel responsible for the help desk, maintenance contracts, software integration and management of outsourced development of software for PM&C. In addition I was required to assist with the network management staff in the maintenance of the new Novell Network. Under my supervision and guidance the help desk area obtained recognition for their outstanding quality and commitment to the client base.
Through my own initiatives I rewrote, and continued to refine, the CSCS Assets System to make it considerably more efficient and user friendly. Another project that required ongoing refinement was the development and implementation of the Help Desk Engine being used by this department. This met the demand for increased user support requirements. This project involved several hundred hours of my unpaid time.
Additionally, I analysed, designed, developed and implemented a software solution for the Office of the Status of Women to deal with the granting of Public funds made by that department. (Due to extreme time factors this solution was developed over 6 nights requiring an average of 9 hours per night of my unpaid time.) The solution has been more than successful in reaching and maintaining the short-term goals required of the software.
Shortly after arrival within the department a major project was commenced dealing within OCS, which required a computing solution to the management of Government Funding to assist researchers. This project was extremely complex and as it had no administrative foundation it was required of me to develop the administrative and computing solutions. This project met with great success within OCS and required more than 400 hours of my unpaid time.
In November 1990 I was seconded to the Office of the Status of Women as a SITOC to develop software solutions to several of their office projects.
Project 1: APPOINT
Appointments to Commonwealth Bodies Project
In November 1990 I was seconded to the Division of the Office for the Status for Women to develop a solution for monitoring the equal employment opportunity statistics of Commonwealth bodies/committees. As there was currently no known method of achieving meaningful statistics or an existing administrative system to monitor the current bodies/committees, I was required to not only develop an administrative system to gather the EEO data but also to design a software solution to maintain and report the appointments to Commonwealth bodies.
The Software solution, known as APPOINT, was mentioned in government by the Prime Minister on the 8 March 1991. Following on the 11 March 1991, the Secretary of PM&C launched the product with demonstrations to all portfolio secretaries and assistant secretaries. The APPOINT package was then installed throughout all portfolios.
Considerable interest in the APPOINT Project has been shown from all Australian State Governments and many International Governments. The product has been demonstrated to many Ministers, Senators and state regional coordinators and has received accolades from all who have viewed the product.
National Agenda for Women Grants Program
My second project with OSW was to redevelop the software solution dealing with the granting of money to assist organisations and individuals to carry out activities and research that would aid the implementation of the National Agenda for Women. (A policy framework set out by the Government of Australia to advance the status of women). This project known as GRANTS was completed on the 9 July 91 and became active on the 1st August 1991.
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EMPLOYMENT AT AUSTRALIAN AGENCY FOR INTERNATIONAL DEVELOPMENT |
I was invited to apply for, and then selected as, the Help Desk Manager within AusAID, however, due to staffing changes just prior to my arrival I was placed within Information Technology Section for Applications Development as the Database Manager to resolve several serious issues.
My duties in the Applications Development area were to
manage the AusAID Activity Data Base and support applications.
In addition I was required to control the contractors associated with
maintenance and development of these applications.
I was employed in this role for 6 months.
When I had completed the successful resolution of the issues within the
development area I was then moved to the Client Service Manager position that I
had originally been selected for.
In August 1993 I was appointed to the Client Service Manager position. My primary goals were to organise and improve the quality of service provided by the Help Desk staff. AusAID has approximately 400 officers in Central Office, 150 Officers in State Offices and 250 Officers/Locally Engaged Staff in overseas posts. The objectives of the Client Services area was to provide Information Technology support for all staff associated with AusAID
The duties I have undertaken in Client Support has primarily been to ensure the successful management of the section and to develop a high level of liaison with the AusAID executives, clients, project managers, state offices, posts and external agents. In general I believe that the section is now a superior support area and is renowned for the quality and response times achieved.
I have implemented some considerable changes to the procedures and methods of the section that ensured that our remote clients (State and Posts) receive as close to possible the high level of support that is achieved in Central Office.
Through training and effective management the Client Support staff are now available to provide extended support, one on one training and comprehensive training sessions in all of the corporate application software and hardware used by AusAID.
During my time as Client Services Manager we have implemented the Windows based environment and the Lotus Software Suite of office products. These have required extensive pre and post planning to ensure the successful migration from the Wang environment. In addition we have upgraded the computer platforms used by clients 3 times in the past two years.
On several occasions I was called upon to act as the Director ITS and have fulfilled these duties. As part of my normal duties I am required to extensively liaise and maintain a strong working relationship with all branches within AusAID, private industry and other Government bodies.
I, and my staff, excelled in all aspects of Client Services for AusAID and we were frequently commended for our quality and commitment to client support.
Applications developed to support Clients. As part of the services provided I developed several applications to enhance the efficiencies of the Agency. All these applications have been developed outside of the normal work hours as my primary duties fully occupied my day.
Women In
Development. This application was required to assist management in
monitoring the levels of women involved in development within the AusAID aid
programs.
Director General
Correspondence Tracking System. This
application was developed to assist the DG's Personal assistant to track
official correspondence.
Assistant Director General Correspondence Tracking Systems. Two of the ADG's within AusAID requested the extension
of the DG's tracking system to encompass their correspondence tracking.
Delegations
Register.
This application is an extensive program to maintain the details of the
AusAID financial delegations and is designed to allow all AusAID officers to
readily identify their financial responsibilities and delegations.
Training Register
PDS.
A training commitment register was developed for Personal Development
Section to allow tracking and monitoring of training commitments of AusAID
staff.
Training Register
ACT. An expanded
version of the training register was developed for the use of the ACT State
office to assist in control and management of the Student Training Syllabus
available throughout Australia.
Performance
Evaluation Process (Senior Officers). This application was developed
to assist Personnel Section in the management of the complex process of
performance-based pay.
Help Desk Task Tracking System.
This application was an essential development to enable the tracking and
management of the tasks performed by the Help Desk staff. The use of this application has enabled the development
of an efficient Client Service Section.
Many hundreds of hours were used to design, develop and
implement these programs but the need to assist the clients far outweighed the
Personal commitments I expended.
To effectively ensure a quality of support for global staff
it was imperative that the Client Service responsibility be expand to the
training and understanding of the complexities of staff throughout the world.
Therefore I implemented and participated in the expansion of Client
Service responsibilities to overseas posts.
To realize these principles I have been required to assist in the
installation of networks and had the full responsibility of comprehensively
training all staff in the following Overseas Posts of AusAID.
Port Moresby, Beijing, Bangkok, Hanoi, Ho Chi Minh City, Apia, Tarawa,
Pretoria, Nairobi, Maputo, Manila and Jakarta.
These installation and training sessions require considerable planning
and effort to ensure that each post is operational and that the staff had
sufficient skills to ensure a competent level of expertise to perform their
daily duties with minimal support from Central Office. I commenced a twelve months contract with IDP Education
Australia on the 11 July 1997 as the Senior Manager Information Systems Unit.
This organisation supports a central office of 100 people, several state
offices and more than 60 overseas posts.
My duties entailed the overall management of the client support, network,
and all assets of their Information Technology needs. I implemented a full
upgrade from Windows 3.1 to Windows 95b using Office 97 suite throughout the
Company successfully on-time and well below budget. In November 1997 I was offered an extension to my contract
for a further 6 months. This offer
was attributed to the outstanding improvements across the entire Information
Technology platform within the company.
In March 1998 IDP Education Australia offered me a permanent position as
the Director of their Information Technology Unit. The responsibilities for the position have expanded to
providing full Client Services, e-business and information technology support
for the entire IDP company in their national and international offices.
Additionally myself, and the ITU staff provide consultations and technical
support for many of the IDP projects. To this end a project was created to systematically upgrade
the hardware and software for each of our remote posts.
This involves the following countries:
India (5 Posts)
Singapore
Hong Kong
Taiwan (2 Posts)
Malaysia (5 Posts)
Korea (2 Posts)
Philippines
Mauritius
South Africa
Vietnam (2 Posts)
Cambodia
Indonesia (6 Posts)
Thailand (3 Posts)
Sri Lanka
Hungary
China
Bangladesh The upgrade required the detailed planning for the
installation of a peer-to-peer network, cabling, hardware and software
standardisation training requirements and the development of an international
software image for both the workstations and the servers being implemented into
these environments. In
addition the central Canberra office, under my control and directives, are
providing an improved quality of information technology support for the remote
locations. This upgrade was
completed remotely and fully managed from within the Canberra office without
international travel. To reduce costs and minimise the financial impact on the
IDP corporate body I chose to lease all of the information technology hardware
upgrades on an international basis.
This decision was thoroughly investigated and validated as the most
appropriate method for this organisation. IDP, under my leadership, has totally upgraded the Central
Office, and global offices to a Microsoft NT and Windows 2000 platform and
standardised the entire IDP network with compatible hardware and software.
All offices now connect through a global virtual WAN using the Internet
as the courier for business traffic. To effectively ensure a quality of service to all of the
IDP staff throughout the world I placed particular emphasis on all aspects of
the Information Technology needs of all staff.
To this effect I, and my staff, provided comprehensive support 24 hours a
day voluntarily. Through commitment and sustained efforts the unit achieve
outstanding success in the area of support within this vastly diverse global
environment. The acceptance by all IDP staff of the efforts of the IT
unit to maintain a quality of support enabled the expansion of responsibilities
and tasks of the unit. All
additional tasks were met with enthusiasm and commitment. E-Business. Since May 1999 IDP has commenced moving into the full
spectrum of e-business ventures for the enhancement of current business
practices and the development of many new e-business initiatives.
I have been instrumental in the development of a global perspective and
the creation of the driving force for the e-business developments now being
initiated. As IDP is an
international organisation the logistics and practicalities of a global change
have required dynamic and innovative planning to ensure cost effective and
efficient implementation worldwide. Through my effective participation and direction the
Information Technology Unit has now become fully integrated into the IDP
Business management structure.
Effectively, IT is now an integral part of the everyday business planning
of the organisation. Information Technology now exists within the organisation
as two distinct but interrelated sections, the Business unit for corporate and
strategic planning, and the Service unit providing the technical support for the
expanding requirements of the e-business needs for the company.
My duties encompassed the directorship of both units as well as being the
Chief Information Technology adviser to the organisation.
Achievements:
Overseas Projects.
Through my effective leadership in this area all Client Service staff became
involved in the methodologies and principles of quality international support
and even today the client services area of AusAID still follows this practice.
IDP Education Australia
11 Jul 97 - 06 Jul 01Expansion of Responsibilities.
Global Standardisation.
Client Services.
(international
duties and responsibilities)
Twenty years of service to Australia as an RAAF
Serviceman.
Represented the RAAF internationally through visits and liaison with US Military and US 4GL software companies.
Appointed as the Computer Column author for the RAAF
News with a circulation of more than 66,000 – produced monthly articles for 3
years.
Awarded
a Certificate of Outstanding Service for exemplary service within the
Administration fields.
Awarded
a Chief of Air Staff Commendation for exemplary service as an analyst programmer
and solution provider.
Awarded
High Distinction and Dux of Sergeant Supervision and Management course on human
and physical resource management.
Three Years of Service to Prime Minister and Cabinet Portfolio.
(Australian Federal Government)
Developed
several successful high profile software solutions for the portfolio executives
to meet corporate needs.
Successfully
project managed and developed an Australian Federal Government solution on
behalf of the Prime Minister of
Australia and the Office of the
Status for Women. Also project
managed the implementation and training for the program’s use by all Federal
Government portfolios and several State Governments.
Achieved
outstanding results as the Client Service Manager for PM&C.
Commended for implementing exceptional improvements in all
the services provided by the IT Division.
(international
duties and responsibilities)
Three Years of Service with AusAID (Australian Federal
Government)
Reorganised
and improved services from the Help Desk team to the entire organisation.
Implemented
a rationalisation and absorbed full international responsibility for all IT
aspects for more than 40 AusAID offices throughout the world.
Designed
strategies and implemented standardised hardware, software and support for all
AusAID staff worldwide.
Implemented
and managed several successful migrations for entire company both in hardware
and software.
Designed,
developed, implemented and participated in a Training Syllabus for AusAID staff
throughout the world.
Represented
the portfolio and undertook many projects internationally.
(international
duties and responsibilities)
Four Years of Service with IDP Education Australia (Private
Sector)
Reorganised
and dynamically improved all services from the IT Division.
Broadened
all responsibility for IT services to encompass 60 international IDP offices
providing quality 24x7 client support and executive support.
Developed
and implemented a global hardware and software purchasing procedure to
effectively standardised and maintained currency of all hardware and software
used by IDP offices. This achieved
savings in year one of $500,000 for the company with improvements each year
after that.
Appointed
as the principle driving force in the e-business development of IDP for all
global aspects of information technology.
Successfully
acted as the principle advisor and consultant with responsibility for various IT
aspects of many multi million dollar projects undertaken by IDP.
Instrumental in the principle
strategic planning and held responsibility for the major Internet and database
developments for all IDP offices and the electronic enhancement of all
e-business aspects
Acknowledged
and respected as the principle advocate and responsible director for the
implement of the IDP web sites and the various electronic innovations,
processing and applications.
Represented the
company and undertook many projects internationally.
Other
Achievements
(international
duties and responsibilities)
Attained
international recognition for professionalism and quality for many software
development projects for both business and entertainment with over 35,000 users
of just one of my products. I
receive frequent commendations for my projects through reviews in various
media’s including the Internet.
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